Privacy Policy
This Privacy Policy explains how CityDrive Cars collects, uses, shares, and protects personal information when you use our services, visit our website, make a reservation, or interact with our customer support. We are committed to handling your data responsibly and transparently. This policy covers information collected directly from you, such as booking details and identity documents, as well as information collected automatically, such as device and usage data. It also explains cookie use, third-party partners, data retention, and the rights available to individuals. If you have questions or need assistance, please contact our privacy team at [email protected] or our office at +1 (415) 555-0132. Our registered local address is 1234 Market St, Suite 500, San Francisco, CA 94103, United States.
Information We Collect
We collect information that is necessary to provide rentals, support operations, and comply with legal obligations. This includes contact details (name, email, phone), identification required for rentals (driver's license number and issuing state), payment information (card details processed by our payment provider), reservation specifics (pickup/drop-off locations and dates), and optional preferences (vehicle class, add-ons). We also collect usage and technical data such as IP addresses, device identifiers, browser type, and pages visited to operate the website and detect abuse. When you contact support, we retain copies of those communications. For corporate accounts, we may store billing contacts and company identifiers to support invoicing. We process only data necessary for clear delivery of services and to maintain safety and compliance across our fleet.
How We Use Your Information
Your information is used to operate and improve our services. We use contact and reservation data to confirm bookings, prepare vehicles, and manage billing. Identification and payment details are used to complete rental agreements, verify eligibility, and protect against fraud. Technical and usage data help us maintain the website, optimize performance, and improve user experience. For rentals, we may use location and telemetry data only when you explicitly opt into telematics or when necessary for roadside assistance and safety. We may also use aggregated, anonymized data for analytics and reporting. Where permitted by law, we may send service messages and essential transactional notices relating to your reservation. Marketing messages are only sent with your consent, and you can opt out at any time via links in those messages or by contacting us directly.
Cookies, Tracking & Choices
We use cookies and similar technologies to operate the site, remember your preferences, and measure performance. Essential cookies enable core functionality such as secure sessions and booking flows. Non-essential cookies are used for analytics and to deliver optional personalized content. Our cookie modal provides a clear choice to accept or reject non-essential cookies; essential cookies are required for basic site operations. You can manage cookie preferences in your browser settings and use the cookie controls provided on the site. We do not use cookies to collect sensitive personal data without your explicit consent. For advertising or analytics partners, we use only providers that commit to acceptable privacy practices and allow you to opt out of targeted ads where applicable.
Retention, Security & Your Rights
We retain personal data only as long as necessary to provide services, fulfill legal and tax obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and purpose; for example, booking and payment records are retained for tax and audit purposes. We implement industry-standard technical and organizational measures to protect data from unauthorized access, accidental loss, or alteration. You have rights under applicable law to access, correct, delete, or port your personal data and to object to certain processing. To exercise these rights, contact us at [email protected] or write to CityDrive Cars, Attn: Privacy, 1234 Market St, Suite 500, San Francisco, CA 94103. We will respond within applicable statutory timeframes and may require verification to protect your privacy and security.
Children & Sensitive Data
Our services are intended for adults who can lawfully enter into a rental contract. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will take steps to delete it. We do not process sensitive personal data such as health or biometric information unless you provide it voluntarily for a specific service and give explicit consent. If you believe we have collected sensitive data about you in error, contact [email protected] and we will address the request promptly.
Contact & Updates
If you have privacy questions, requests, or concerns, contact our privacy team at [email protected] or call +1 (415) 555-0132. You may also send a written request to CityDrive Cars, Attn: Privacy, 1234 Market St, Suite 500, San Francisco, CA 94103. We may update this policy periodically to reflect changes in our practices or legal requirements. Material changes will be posted on this page with an updated effective date. The latest version of the Privacy Policy governs how we handle your information; please check this page periodically for updates.